TERMS OF SERVICE

Last Updated: September 22, 2026

Welcome to the website of Soapy Up LLC, doing business as Soapy Up Facility Services (“Soapy Up,” “we,” “us,” or “our”). These Terms of Service govern your use of our website and any forms, features, or communications made available through it.

By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About Soapy Up

Soapy Up Facility Services provides commercial cleaning and janitorial services to businesses and organizations in Honolulu and throughout Oʻahu, Hawaii, with a focus on healthcare facilities.

Information presented on this website is provided for general informational purposes and does not constitute a binding offer or service agreement.

2. Requests for Quotes and Services

Submitting a contact form, quote request, facility assessment, or other inquiry through this website does not create a service agreement or obligate Soapy Up to provide services.

Pricing, scope of work, cleaning frequency, service requirements, guarantees, and other terms will be established separately between Soapy Up and the client before services begin.

Any proposal, estimate, or service agreement provided separately by Soapy Up may contain additional terms and conditions. If there is a conflict between these website Terms of Service and a separately executed service agreement, the executed service agreement will govern with respect to the services covered by that agreement.

3. Accuracy of Information

We make reasonable efforts to keep information on this website accurate and current. However, service descriptions, availability, pricing, programs, policies, and other information may change from time to time.

Nothing on this website should be interpreted as a guarantee that a particular service, schedule, price, or service arrangement will be available.

4. Healthcare and Regulatory Information

Soapy Up provides cleaning and janitorial services and does not provide medical, legal, regulatory, or compliance advice.

References on this website to healthcare cleaning practices, disinfectants, training, industry standards, inspections, OSHA, HIPAA, EPA requirements, or other regulatory matters are provided for general informational purposes and should not be interpreted as a representation or guarantee that use of our services will cause a facility to satisfy every law, regulation, accreditation requirement, or inspection standard applicable to that facility.

Each client remains responsible for determining the legal, regulatory, and operational requirements applicable to its organization.

5. Communications and SMS Terms

When you provide your contact information through our website, we may contact you regarding your inquiry, quote request, requested services, appointments, or other matters related to your interaction with Soapy Up.

Text Message Program

Soapy Up Facility Services offers an optional text messaging program for non-marketing customer care and service-related communications.

If you provide your mobile phone number and separately consent to receive text messages from Soapy Up Facility Services, messages may include:

Responses and follow-ups regarding quote requests or service inquiries

Facility walkthrough scheduling and confirmations

Appointment reminders

Scheduling updates

Service-related customer support and communications

Consent to receive text messages is optional and is not a condition of purchasing or receiving services.

You must be 18 years of age or older to use this SMS service.

The consent provided for this text messaging program applies to the non-marketing communications described above. Soapy Up does not use this consent to send promotional or marketing text messages.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of text messages at any time. Reply HELP for assistance.

You may also contact Soapy Up Facility Services for assistance at [email protected].

After you opt out, you may receive a confirmation that your opt-out request has been processed. You will no longer receive messages through this SMS program unless you subsequently provide consent again.

Wireless carriers are not liable for delayed or undelivered messages.

Our collection and use of personal information, including mobile phone numbers and SMS consent information, is described in our Privacy Policy.

Email Communications

We may use an email address you provide to communicate with you regarding inquiries, quotes, appointments, services, account matters, and other business-related communications.

We may also send marketing or promotional emails where permitted by applicable law. You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.

Unsubscribing from marketing emails does not prevent us from sending non-marketing communications relating to an inquiry, appointment, service, account, or other business relationship.

6. Acceptable Use

You agree not to misuse this website or attempt to interfere with its operation or security. You may not use the website to submit fraudulent information, transmit malicious software, attempt unauthorized access to systems or data, or engage in unlawful activity.

7. Intellectual Property

Unless otherwise indicated, the Soapy Up name, logo, branding, website design, written content, graphics, and other original materials appearing on this website are owned by or licensed to Soapy Up Facility Services and are protected by applicable intellectual property laws.

Third-party photographs, graphics, trademarks, and other materials remain the property of their respective owners and may be used by Soapy Up under applicable licenses.

You may not reproduce, distribute, modify, or commercially exploit website content without permission except as permitted by law.

8. Third-Party Services and Links

Our website may use or link to third-party websites, software, forms, scheduling systems, communication platforms, maps, or other services.

Soapy Up is not responsible for the content, availability, security, or privacy practices of third-party services. Your use of third-party services may also be governed by their respective terms and policies.

9. Website Availability

We do not guarantee that this website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue portions of the website at any time.

10. Disclaimer of Warranties

To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We do not warrant that information on the website will be complete, error-free, or suitable for every purpose.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Soapy Up Facility Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, this website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

12. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how information submitted through or collected by the website may be handled.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.

14. Governing Law

These Terms of Service are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles.

15. Contact Us

If you have questions about these Terms of Service or our text messaging program, you may contact:

Soapy Up Facility Services
Honolulu, Hawaii
Email: [email protected]