PRIVACY POLICY
Last Updated: September 22, 2026

Soapy Up LLC, doing business as Soapy Up Facility Services (“Soapy Up,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, contact us, request information or a quote, or otherwise interact with us.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Facility, practice, or business name

Information about your facility or cleaning needs

Information submitted through contact forms, quote requests, assessments, or other forms

Information you provide when communicating with us

Your communication preferences and consent choices

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring or exit pages, and information about how you interact with our website.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Respond to questions, inquiries, and requests for information

Provide estimates, quotes, and information about our services

Schedule facility walkthroughs, appointments, or services

Communicate with prospective and existing customers

Provide and manage our cleaning and janitorial services

Send communications that you have requested or consented to receive

Operate, maintain, secure, and improve our website and services

Maintain business records

Prevent fraud, misuse, or security incidents

Comply with applicable legal obligations

HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that assist us in operating our website and business, including providers that support website hosting, customer relationship management, forms, email, text messaging, scheduling, analytics, and other business functions.

These service providers may process personal information on our behalf only as necessary to provide services to us.

We may also disclose information when required by law, when reasonably necessary to protect our rights or the rights and safety of others, or in connection with a merger, acquisition, sale, or other business transaction.

We do not sell personal information.

We do not sell, share, rent, or provide mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

EMAIL COMMUNICATIONS

If you provide your email address, we may use it to communicate with you regarding inquiries, quote requests, facility walkthroughs, appointments, services, account matters, and other business-related communications.

We may also send marketing or promotional emails where permitted by applicable law. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Unsubscribing from marketing emails does not prevent us from sending non-marketing communications related to an inquiry, appointment, service, account, or other business relationship.

TEXT MESSAGE COMMUNICATIONS

Soapy Up Facility Services uses SMS for non-marketing customer care and service-related communications.

If you separately consent to receive text messages from Soapy Up Facility Services, we may send messages related to:

Quote requests and service inquiries

Facility walkthrough scheduling and confirmations

Appointment reminders

Scheduling updates

Service-related customer support and communications

We do not use this SMS consent to send marketing or promotional text messages.

SMS consent is optional and is not a condition of purchasing or receiving services. You may submit a quote request or otherwise interact with Soapy Up Facility Services without consenting to receive text messages.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for assistance.

We do not sell, share, rent, or provide your mobile phone number, SMS opt-in data, or SMS consent information to third parties or affiliates for their marketing or promotional purposes.

If Soapy Up Facility Services offers promotional or marketing text messages in the future, any required consent for those messages will be collected separately from consent for non-marketing customer care messages.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, security, user preferences, analytics, performance, and advertising where applicable.

Cookies are small text files stored on your device when you visit a website. Cookies may help websites function properly, remember preferences, understand how visitors interact with a website, and improve the user experience.

Depending on the technologies and services used on our website, information collected through cookies or similar technologies may include IP addresses, browser type, device information, operating system, referring or exit pages, dates and times of visits, and information about interactions with our website.

Types of Cookies We May Use

Essential Cookies — These cookies may be necessary for the website to function properly and may support features such as security, form functionality, navigation, and cookie preferences.

Functional Cookies — These cookies may be used to remember preferences and provide enhanced website functionality.

Analytics and Performance Cookies — We may use these cookies to understand how visitors interact with our website, measure website traffic and performance, and improve our website and services.

Advertising Cookies — We may use these cookies to measure the effectiveness of advertising or provide more relevant advertising where applicable.

Third-Party Cookies — Certain features or services provided by third parties may place or use cookies or similar technologies in connection with their services.

The specific cookies and technologies used on our website may change from time to time as we update our website, services, and technology providers.

MANAGE COOKIE PREFERENCES

Different browsers provide different methods for blocking and deleting cookies used by websites. You can change your browser settings to block or delete cookies.

Google Chrome cookie controls

Apple Safari cookie controls

Mozilla Firefox cookie controls

Microsoft Edge cookie controls

If you use another web browser, please refer to your browser's official support documentation for information about managing cookies.

Please note that blocking certain cookies may affect the functionality or availability of some website features.

PROTECTION OF PERSONAL INFORMATION

We take reasonable measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with websites and services operated by third parties. Soapy Up Facility Services is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party websites and services you use.

CHILDREN'S PRIVACY

Our website and services are intended for businesses and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology providers, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Soapy Up Facility Services
Honolulu, Hawaii
Email: [email protected]